Customer Portal & Asset Tracking

Customer Portal & Asset Tracking

Total Oversight. Effortless Control.

At Integrated Security, our aim is to remove complexity from managing your security infrastructure. With the launch of our Customer Portal, we’re redefining how you engage with your systems, putting everything you need at your fingertips, in a secure interface.

The Customer Portal

Log in securely at www.integratedsecurity.ie to manage your organisation’s security system documents, maintenance and service requests.

Features List

The result is a more intelligent, more accountable way to manage your system with total clarity and zero hassle.

  • Access Complete System
    Information
    Instantly view every detail of your security infrastructure—past and present.
  • Request Onsite Support & MaintenanceCreate and track service calls in just a few clicks.
  • Assign Secure Access to Team MembersAuthorised users only, with secure logins and full traceability, ensuring requests come from trusted, verified personnel.
  • Manage Compliance & Certification DocumentsAll essential records stored digitally, right where you need them.
  • Review & Approve QuotesTransparent, actionable proposals with the ability to approve or request changes.
  • Track Project StatusMonitor works in progress with real-time updates and clarity.

What is Asset Tracking?

Our Asset Tracking solution ensures every element of your security system is traceable, verifiable, and fully documented. From access-controlled doors and intercoms to cameras, safes, and security doors, each component is tagged with a unique barcode asset label.

Features List

Visibility, Accountability, and Control

Whether you’re on-site scanning a faulty camera or reviewing compliance across multiple doors in your portal, every asset is mapped, recorded, and ready to act on.

  • Scan and Identify any asset in seconds
  • View Installation Date and Location
  • Check Warranty Information and service status
  • Access Certification and Compliance Documents tied to specific devices
  • Review Maintenance History, condition reports, and intervention records
  • Raise Service or Repair Requests directly from the asset for faster fault resolution

Why It Matters

Traditional systems rely on memory or paperwork. Asset Tracking eliminates the guesswork, giving your team accurate and immediate information.

Features List

The result is a more intelligent, more accountable way to manage your system with total clarity and zero hassle.

  • Targeted Service RequestsRaise support tickets for a specific device.
  • Improved Accuracy and EfficiencyOur Service Team can identify the exact model, configuration, and maintenance status before arriving on site ensuring the right parts, tools, and knowledge are at hand.
  • Full Lifecycle OversightKnow how long a device has been in service, when it was last checked, and when it’s due for replacement.
  • Integrated With Your Customer PortalEvery asset is connected to your portal account, so you can manage and monitor your infrastructure from one secure location—whether you’re overseeing a single facility or hundreds.

Unmatched Support, Built In

For customers using our Cloud-Based Smart Security Solution, support begins within the platform

Features List

Designed for the Way You Work

And when an onsite visit is needed, the transition is seamless. Simply log into your Customer Portal and raise a request with all the relevant information, reducing delays, eliminating guesswork, and ensuring a faster return to full performance.

  • 24/7 ScalabilityLess than 1 minute average response time
  • ConvenientImmediate access to everything that matters
  • SecureEvery request is verified, every action traceable
  • ScalableBuilt to grow with your infrastructure without loosing oversight
  • DecentralisedOver 95% of cases resolved remotely
  • CompliantDocumentation and certification stored and structured
  • EfficientTargeted support, smarter maintenance, faster resolutions
  • Ready when you areExperience a more intelligent way to manage your security systems.