Conversational voice assistance refers to a type of technology that enables computer programs or virtual assistants, to engage in natural, human-like conversations with users. It combines the principles of artificial intelligence (AI) and natural language processing (NLP) to understand human language and respond in a conversational like format.

How does Conversational AI Assistance Work?

Conversational AI systems are designed to interpret and process human speech or text input, analyse the intent behind the user’s queries, and generate the appropriate responses. They aim to perform human like conversation patterns, including understanding context, slang and intent, to create a more interactive and user-friendly experience.

The true strength of Ivy lies in its continuous learning capabilities. As its “artificial intelligence” is consistently trained, Ivy’s speed and accuracy
improves exponentially.

More than just a Chatbot

Beyond the capabilities of typical chatbots, Ivy’s Conversational AI technology boasts natural language understanding, enabling it to interpret and respond to open-ended questions. This means Ivy can engage in meaningful conversations, truly understanding the user’s needs and delivering tailored responses.

Empty Call Management

The benefits don’t end there. Ivy’s intelligence goes even further, as it possesses the remarkable ability to detect empty calls. Through data analysis, Ivy offers recommendations to optimise efficiency, ensuring every interaction is meaningful and valuable.

Improved Customer Experience

Designed by Commend, Ivy removes the burden of handling routine customer requests from staff often inundated with daily queries like directions requests or ticket machine locations, allowing them to focus instead on higher-value tasks such as urgent emergencies and specialised scenarios that demand more attention.

About Integrated Security

At Integrated Security, we are proud to be the specialist partner in Ireland for Commend. For more information on Ivy take a look at our product page or to see a live demo please contact us on or call 052 6128090